Apogee collects call records from your telephone equipment, calculates costs, identifies each call's city location, allocates usage to extensions, users, departments, etc., as well as authorization codes, account codes, and dnis codes, captures caller id name and number, and counts numerous other statistics for each call such as ring time, hold time, transfer, abandon, etc.  Apogee is easy to use - select from the numerous pre-designed reports with a few clicks or create your own user-defined template.  Reports can be run on-demand or scheduled to automatically distribute via email, network printer, LAN, or HTML for web viewing.  By implementing the Apogee Task Scheduler - the system can run itself!  

Apogee received Communications Convergence Editor's Choice Award for 2003 - August edition and very favorable mention in a recent Gartner report for high-end call accounting systems..

• Apogee Desktop^® - Geared towards small to mid-sized organizations under 5,000 extensions, features an embedded Microsoft Database Engine (MSDE) - a royalty free version of SQL Server - stores up to 2 GB (one million call records), and includes 5 concurrent network user licenses.
• Apogee Enterprise® - Built for mid to large-sized organizations, this edition utilizes the full version of SQL Server (license sold separately) providing unlimited call storage and includes unlimited concurrent network user licenses.
• Apogee Web Edition- Optimized for large organizations that want the convenience of web browser access without any client software installation. Browser based client administration and report generation allow secure and convenient access to the Apogee Call Accounting Suite from anywhere on the World Wide Web.
• Multi-site Configurations - Desktop, Enterprise, and Web versions are available as single-site or multi-site solution allowing one user to run reports over all locations.

• True 32-bit architecture with user-friendly interface.
• Concurrent network administration.
• Embedded Crystal Reports engine and the most sophisticated report designer and querying system in the industry.
• Unlimited toll fraud alarms with monitor, pager, and email notification.
• Real-time call monitor.
• Online telephone directory.
• E-mail (MAPI) report distribution and email merge with auto report scheduler.
• Unlimited summary, detail, analytical, billing, and graphical reports.
• Report export formats include Crystal, Word, Excel, HTML, Text, and more.
• Comprehensive, telco-grade pricing methodology with on-the fly markups.
• Multi-site scalability providing consolidated reports and central control (PBXs, Key systems, VoIP, and NonPBXs).
• Custom call translation tool for SDN support and more.
• Six wizards including Directory, Account Code, and Phone Number imports.
• Billing for both inside (employees, tenants, etc.) and outside entities (clients).
• Line item charges for asset management and recovering one-time, distributed, or recurring expenses.
• Unlimited account code, auth code, dnis, extension, phone number, and trunk tracking.

Supported Telephone Systems

This is a partial list of telephone system's (SMDR/CDR formats) supported by Apogee.  If your system is not listed please call SDT.  Apogee also supports Centrex, IP-Based, PC-Based phone systems and key systems with serial, file, and tcp/ip exports.
 

* These switches support transfer tracking and enables Apogee's Call Center Reporting.