Agent Recognition -- Collectively your service reps, salespeople, or support technicians represent the face of your company to callers. Outstanding agents should be recognized and used as models for less effective agents. Apogee's Agent reports provide the necessary tools to monitor and evaluate agent performance.

Queue Performance -- Various performance parameters cannot be accessed by monitoring single agents or reps. Callers initially interact with the queue and the customer's experience while contacting your company has become a very important issue facing businesses today. Apogee's Queue reports provide the overall analysis tools needed to determine if your organization has provided a superior customer experience for callers in your ACD groups.

DNIS Reporting -- Successful organizations will be those who continually seek substantial improvements in their quest to find, interact with, and manage their leads and customers more effectively. Apogee's DNIS reports provide mechanisms to ascertain the effectiveness of marketing and advertising campaigns and enhance the business intelligence that is available from your phone system.

Trunk Reporting -- Cost effective organizations process information behind the scenes to support the organization's activities and monitor efficiencies. Apogee's Trunk reports provide opportunities for in-depth analysis of the telephone hardware portion of the business intelligence equation.