|
Apogee Desktop Call Accounting software, features an embedded Microsoft SQL Express Datase Engine. SQL Express is a royalty free version of the Microsoft SQL Server database, which allows Apogee Desktop users to store 2GB. 2GB roughly equals two million calls. Apogee Desktop can handle up to 5,000 extensions.
Apogee Enterprise Call Accounting software, utilizes the full version of Microsoft SQL Server, utilizing unlimited call record storage. Apogee Enterprise is a client/server install.
Apogee Web Call Accounting software, features the convenience of accessing Apogee through a web browser. There is no client install for the PC.
Apogee Cisco Call Manager Call Accounting software, features a configurable Call Processor to analyze and filter the wealth of information available within the Cisco CDR/CMR. Track details from Cradle-to-Grave or view compact Call Center Summary reports to analyze Operator/Agent Call Handling Efficiencies.more about Cisco Call Manager...
Apogee Nortel Call Center Call Accounting software, provides a cost effective alternative or a detailed enhancement to the information available from Nortel’s ACD Reporting. Nortel ACD Call Connection records are generated for calls connecting trunks and ACD Agents and, in combination with Nortel Transfer Records, enable Apogee to effectively track Agent Statistics and Queue Call Handling Efficiencies. With the addition of Abandoned Call information, a full complement of Queue and Agent reporting can be obtained from Nortel CDR. more about Nortel ACD...
Apogee call accounting software includes call accounting, billing, toll fraud detection, directory lookup, and traffic analysis. For a partial list of supported telephone system's (SMDR\CDR) supported by Apogee. more about our products...
|
