Apogee is PC-based telemanagement software which includes call accounting,
billing, toll fraud detection, directory lookup, and traffic analysis. Apogee
has quickly set the pace for the industry as the most feature-rich, cost-cutting, and
productivity enhancing of today's telecom reporting systems.
Apogee collects call records from your telephone equipment, calculates costs,
identifies each call's city location, allocates usage to extensions, users, departments,
etc., as well as authorization codes, account codes, and dnis codes, captures caller id
name and number, and counts numerous other statistics for each call such as ring time,
hold time, transfer, abandon, etc. Apogee is easy to use - select from the numerous
pre-designed reports with a few clicks or create your own user-defined template.
Reports can be run on-demand or scheduled to automatically distribute via email, network
printer, LAN, or HTML for web viewing. By implementing the Apogee Task
Scheduler - the system can run itself!
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Apogee received Communications Convergence Editor's Choice Award for
2003 - August edition and very favorable mention in a recent Gartner
report for high-end call accounting systems..
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A range of offerings guarantees an appealing price performance. Refer to
Apogee Feature Availability Table for a more extensive
comparison.
- Apogee Desktop® - Geared towards
small to mid-sized organizations under 5,000 extensions, features an embedded
Microsoft Database Engine (MSDE) - a royalty free version of SQL Server -
stores up to 2 GB (one million call records), and includes 5 concurrent network
user licenses.
- Apogee Enterprise® - Built for mid
to large-sized organizations, this edition utilizes the full version of SQL Server
(license sold separately) providing unlimited call storage and includes
unlimited concurrent network user licenses.
- Apogee Web Edition- Optimized for large
organizations that want the convenience of web browser access without any client
software installation. Browser based client administration and report generation
allow secure and convenient access to the Apogee Call Accounting Suite from
anywhere on the World Wide Web.
- Multi-site Configurations - Desktop, Enterprise,
and Web versions are available as single-site or multi-site solution allowing one
user to run reports over all locations.
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Features include:
- True 32-bit architecture with user-friendly interface.
- Concurrent network administration.
- Embedded Crystal Reports engine and the most sophisticated report designer and querying system in the industry.
- Unlimited toll fraud alarms with monitor, pager, and email notification.
- Real-time call monitor.
- Online telephone directory.
- E-mail (MAPI) report distribution and email merge with auto report scheduler.
- Unlimited summary, detail, analytical, billing, and graphical reports.
- Report export formats include Crystal, Word, Excel, HTML, Text, and more.
- Comprehensive, telco-grade pricing methodology with on-the fly markups.
- Multi-site scalability providing consolidated reports and central control (PBXs,
Key systems, VoIP, and NonPBXs).
- Custom call translation tool for SDN support and more.
- Six wizards including Directory, Account Code, and Phone Number imports.
- Billing for both inside (employees, tenants, etc.) and outside entities (clients).
- Line item charges for asset management and recovering one-time, distributed, or
recurring expenses.
- Unlimited account code, auth code, dnis, extension, phone number, and trunk tracking.
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Supported Telephone Systems
This is a partial list of telephone system's (SMDR/CDR formats) supported by
Apogee. If your system is not listed please call SDT. Apogee also supports
Centrex, IP-Based, PC-Based phone systems and key systems with serial, file, and
tcp/ip exports.
| Alcatel |
Fujitsu* |
Nortel (Northern Telecom)* |
| AT&T |
Harris |
Panasonic* |
| Avaya (Lucent) |
Inter-Tel |
Samsung* |
| BCS |
Inter-Tel OAI* |
Siemens / Rolm |
| Comdial |
Iwatsu* |
Tadiran |
| Cortelco |
Lucent |
Telrad* |
| ESI* |
Mitel |
Toshiba* |
| Executone |
NEC |
Vodavi |
| Erricson |
Nitsuko |
...and more! |
* These switches support transfer tracking and enables Apogee's Call Center
Reporting.
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