By translating raw data from a variety of telecom sources (i.e. PBX, Centrex, IP-Based,
PC-Based phone systems and key systems) into meaningful management reports Apogee call
accounting software can help you grasp the relationships found in your data in a clear and concise way
and make it simple to...
Additionally, translation of PBX Specific SMDR or ACD data can provide important tools for
assessing trends and improving customer service for ...
To view the reports on the right requires Crystal Report Viewer.
click here to download
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Track Overall Phone Activity
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Managers need quick access to data summarizing routine phone activity to
pinpoint irregularities as well as access to immediate details identifying
urgent alarms and potential malfunctions. Apogee automatically
displays important statistics and alarms in its Central Dashboard summarizing
Daily and Monthly activity and listing typical Alarm Conditions. A Corporate
Summary Report serves as a vignette of multiple standard graphical and abuse
reports that can be created automatically or on-demand. Most importantly, a
unique feature of Apogee data collection permits customization to detect a
variety of conditions BEFORE the call is answered.
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Corporate Summary
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Central Dashboard |
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Corporate Summary |
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Real-Time Processing |
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Allocate and Control Costs
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Organizations need a way to efficiently and accurately allocate telephone expenses back to
the users, departments, and cost centers that incurred them. In addition to distributing
expenses, Apogee can also help organizations set and maintain budgets by forcing users
to evaluate the cost/benefit trade off of expensive communication services and help
promote responsible usage.
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User Summary By Count
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Evaluate Sales Performance
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Sales and service operations rely on call volume and destination data as a coaching and
performance assessment tool to improve the level of service offered to your customers
and to sharpen your competitive edge. Marketing managers need to analyze call center data
to evaluate and optimize the effectiveness of promotional campaigns.
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Phone Number ID Detail
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Call Ranking Summary |
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Phone Number ID Summary |
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Phone Number ID Detail |
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Duration Summary |
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Analyze and Forecast Telecom Traffic
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Paying for phone lines you don’t need, or lines that are out-of-service can also be
costly? Or maybe you need additional lines? Apogee can answer these questions and
provide a comprehensive resource for analyzing strategic network trends. The built-in
algorithm analyzes your calling patterns, forecasts blocked calls, and allows you to
simulate an increase or decrease in call traffic in order to see its effect on your line
requirements.
Note the PBX routing digits on the Trunk Detail report. All Apogee detail reports
can be generated with actual digits dialed, NPA/NXX resolved digits, or PBX routing
digits.
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Trunk & Traffic Reports
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Reports |
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Traffic Analysis |
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Trunk Detail |
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Trunk Utilization |
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Trunk Summary |
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Trunk to Trunk |
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Prevent Abuse
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The telephone is intended to be a business tool but unfortunately that is not always
the case. Without monitoring, personal usage can easily exceed 10% in a typical
organization – frequent phone calls to friends, radio stations, dial-a-joke, etc.
Apogee® solves the abuse problem by tracking individual phone use and
immediately alerting departmental managers of inappropriate activity via email, pager,
or monitor alarms. Having policy enforcement delegated to departmental managers
reduces abuse and improves productivity.
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Freq Dialed by Volume
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Frequently Dialed by Volume |
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Phone IDs Without Activity |
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Extensions Without Activity |
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Station to Station By User |
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Detect Fraud
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Telephone fraud is a multi million dollar problem. Hackers are constantly trying
to break into phone networks for the purpose of stealing access codes and placing
fraudulent long distance and international calls. Apogee® provides
essential security monitoring tools to quickly spot suspicious activity and reports
quickly identify the source of problems. Experience teaches it is always the unexpected
that occurs. Waiting for fraud to appear on your monthly phone bill can be an
expensive lesson.
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Calls Ranked By Highest Cost
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Department Call Type Summary by Cost |
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Individual Calls Ranked By Highest Cost |
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Individual Calls Ranked by Duration |
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User Ranking by Total Count |
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Provide Directory Information
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Apogee also provides personnel listings for quick Directory lookup. Apogee's
Directory database has user definable fields that can be populated with an easy-to-use
import wizard, thereby eliminating duplicate data entry in multiple systems. A
wide selection of Directory reports can eliminate the periodic task of manually creating
corporate phone directories.
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Directory Lookup
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Active Directory Import |
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Last Name Listing |
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Directory Lookup |
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Department Listing |
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Non-Personnel Listing |
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Manage Inbound Calls *
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Your customers are calling. How many calls are you losing due to long wait
time? How quickly are your attendants answering the phones and are calls being
routed correctly? Inbound call management is critical. Apogee Enterprise
and Apogee Desktop are designed to give you the detailed answers. If you need
management reports concerning your inbound calls such as abandoned call count, hold
time, wait time, and queue efficiency then take a look at our enhanced
Call Center reports.
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DNIS Summary
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Console Statistics |
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DNIS Detail |
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DNIS Summary |
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Transfer Call Tracking |
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Bill Tenants
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Apogee Enterprise and Desktop are ideal for tenant billing applications. The
built-in Line Item Charge tool provides a means of recovering one-time charges,
recurring expenses, or items prorated on time-in-service. Additionally,
customizable consolidated billing can be obtained through integration with the FMS Work
Order system.
Note that your corporate logo as shown on the Tenant Detail Bill can be inserted into
any report heading for Apogee Enterprise systems.
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Tenant Detail Bill
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Reports |
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Billing Methods |
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Tenant Detail Bill |
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General Ledger Export |
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Department Summary Bill |
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Bill Clients and Projects
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Professional firms often use account codes to accurately allocate costs incurred for
clients or projects. Apogee Enterprise and Apogee Desktop support major and minor
account codes to achieve easy bill-back. Optimized for large account code
databases (up to 1 million account codes), the Apogee Professional Services System also
includes tools for editing, exporting to third party Time and Billing systems, attaching
memos to call records, and optional automatic dialing.
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Tenant Bill
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Professional Services |
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Account Code Detail |
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Account Code Summary |
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Memo by Phone Number |
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Call Center*
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Call Center Reporting modules provide powerful analysis opportunities to address the
important challenges of managing agents and inbound call handling efficiencies in small
customer service departments or larger contact centers.
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Monthly ACD Statistics
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Reports |
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Combined ACD |
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Avaya BCMS |
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Call Center Generic |
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Nortel ACD |
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Process PBX Specific Information*
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As data and telephone communications continue their rapid convergence, Apogee continues
on an evolutionary path to incorporate the novel information created by this synthesis.
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Tally Third Party Call Info*
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Apogee’s unique Call Processing Engine makes it simple to track Three Party or More Calls.
Most call accounting systems consider a call to have originated from a SOURCE and
terminated at a DESTINATION. Such calls are considered to be Two Party calls, but
modern switches often store useful information in additional fields within an SMDR call
record. This important information is simply overlooked by most call accounting
systems, but extensively tracked within Apogee as illustrated by the following typical
examples.
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*Contact SDT to determine if PBX specific reports are available for your configuration.
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