| |
Service Bureau :: Makes It Easy
Apogee Internet Service Bureau is SDT’s web-based outsourcing solution to provide
call accounting for the corporate enterprise. Just as the Internet has changed a variety of traditional
business processes, the accessibility and convenience of the web have altered the dynamics of
Telemanagement. While the true costs of administering a call accounting solution on premise
have continuously increased, outsourcing actually decreases expenses while providing
significant advantages:
- Drastic reduction in the effort required to monitor and manage the CDR process
- Vigilant response to data format variations or disruptions
- Expert analysis of traffic, trends, and statistical information
- Prompt notification of abuse, misuse, and certain toll fraud conditions
- Provide seamless cataloging of historical telephone activity
- Comparative analysis of phone activity like console statistics with similar industries
- Effortless bill-back for tenants and clients for usage and equipment charges
Avoid the tasks of administering a call accounting solution by letting SDT’s experienced
telecom professionals manage the entire process of CDR collection, data storage, call processing and
reporting so that you can concentrate on using the reports to manage your business. You will be
assigned an SDT Account Rep who works with your staff to ensure:
- that adds, moves, and changes to your directory are implemented systematically
- all trunk facilities are updated in a timely manner and networking analysis performed periodically
- call costing and related rate tables are maintained continuously
- that ad hoc reporting requests are readily fulfilled via the web
- that scheduled monthly reports are generated and distributed electronically
SDT provides the required on-site call collection equipment and hosts the application on servers in our
data center. Customer access is available from anywhere by simply
opening the nearest browser and logging on via a secure web portal. Routine administrative utilities
and ad hoc reporting requests put you in complete control.
For details click on any of the following links:
|
|
