FAQs

Q?

Does ApogeeNet provide real-time access to call data in multi-site applications?

A.

ApogeeNet processes raw call data on a routine basis according to a pre-defined, automated schedule. The duration between processing cycles may vary, depending upon the expected call volume at a specific site, the storage capacity of the associated polling buffer, and the PBX or VoIP type. A current application that experiences low to medium volume has almost 100 sites with the heavier-traffic sites polled every 15 minutes and the slower sites polled every hour. The process can be manually induced for specific sites to provide real-time stats for ad hoc monitoring or reporting.

Q?

Can ApogeeNet be accessed securely via a Web-based interface?

A.

ApogeeNet has an extensive Intra-net based browser interface that provides for secure password log-in authentication. In addition, users are assigned clerical or administrative status and access to call records can be restricted to any specific subunit within the six tier organizational structure. Resultant reports can be stored to unique network file folders, emailed, or printed to specific network printer destinations. Executive call record details are always hidden except within overall aggregate statistics.

Q?

Can ApogeeNet properly track identical extensions at different locations within a multi-site system?

A.

Each extension is assigned to a unique six tier organizational index, including Site or location, as well as a Date-Time historical index. Site can be considered as the top node in a pyramidal hierarchy or as an independent index so that members of any department can include extensions from any number of Sites. The organizational structure can also be assigned flexible names to reflect customer preferences.

Q?

Does ApogeeNet provide a mechanism for automated entry of extension information related to an organization’s departmental structure?

A.

ApogeeNet contains extensive automated import applications to avoid duplication of data entry into the telecom equipment, call accounting system, and other database subsystems. Interfaces to a variety of industry-standard systems such as Active Directory, Excel spreadsheets, HL7, and other LDAP-based subsystems are integral parts of ApogeeNet. Moreover, a historical MAC tracking feature provides a convenient audit trail of organizational changes that will be reflected within all manual and automated reporting subsystems.

Q?

What is the oldest Microsoft SQL Server platform compatible with ApogeeNet?

A.

ApogeeNet incorporates the Microsoft ADO NET data storage standards embedded within Dot Net Framework 3.5 and above. Full compatibility with that standard requires MS SQL Server 2008 R2 SP3 and above. Previous versions of Apogee utilizing Backward Compatibility add-ins must be translated before restoring into MSSS 2012.

Q?

Does ApogeeNet have the ability to create archival information?

A.

ApogeeNet continuously creates condensed, archival copies of raw data, asci and/or binary versions of database tables, and binary versions of processed SQL call records on a daily and monthly basis and stores them in specific network folders. Real-time and historical records, archival files, and automated report files can also be purged according to customer-defined lifespan schedules. Backups of resources scheduled for deletion must be performed by the customer.

Q?

What types of conditions can be monitored in real-time for exception alarm notification? What methods of alerting are utilized and to whom will the alarms be posted?

A.

ApogeeNet monitors a variety of minimum/maximum traffic parameters, activity on specific devices or telecom facilities, involving specific call types, and variable volume by day-of-week. Alarms can be presented audibly, emailed, or forwarded to print devices. Specific alarms can be forwarded to multiple recipients. Certain alarms can also be established in real-time at any remote buffer site location.

Q?

Is Microsoft SQL Server 2012 BI Edition required for ApogeeNet BI Suite?

A.

While MSSS BI provides a comprehensive platform for deploying all current Microsoft BI functionality, its features actually fall somewhere between MSSS Standard and MSSS Enterprise Editions. Its SSRS and SSAS share the same OS max limitations as Enterprise, but has many of the processor and memory limits of the Standard Edition. Many Microsoft self-service BI applications are even compatible with the free MSSS Express versions in the flavor of your choice - provided you have the appropriate Excel edition and Power BI add-ins. The ApogeeNet BI Suite will provide the necessary tools required to span the range from robust ETL (any MS Server), to intermediate Cube constructions (SSIS), or advanced Reporting Services (SSRS).