Real Time Monitors & Alarms

Real Time MonitoringUp to the second monitors are a glance away giving a look at call volume, cost and handling efficiency.  Monitors can be set to display 30 day call volume down to 5 minute intervals.  Alarm triggers can be set to detect tele-abuse and fraud before it's too late by alerting via pager, email, monitor, or report.

 

An alarm may be triggered based on:
Calls over a specified duration and/or cost.
Calls made to and from a user-defined phone number.
Calls made to and from a user-defined extension.
Calls made with a user-defined auth code.
Calls made to and from with a user-defined account and/or matter codes.
Calls received with a user-defined DNIS code.
Calls made to and from with a user-defined trunk group and trunk.
Calls made with a user-defined PIC and/or PIC Access code for specified long distance carriers.
Calls made to and from with a user-defined custom code 1-3.
Daily peg counts for too many calls received with a user-defined definition
of short.
Daily peg counts for too many international calls.
Daily peg counts for too many abandoned calls.
No calls alarm detect CDR shut-off or malfunction is Apogee does not receive any call records in a specified time interval during business hours.