Strategic Data and Telecom, Inc. (SDT, Inc.) develops and markets robust telemanagement and call accounting solutions. By extracting relevant information from telephone systems, our reporting solutions delivers detailed perspectives to manage personnel and telecom assets critical to a modern business. Solutions include call accounting, work order management, asset allocation, consolidated billing, toll fraud detection, directory lookup, traffic analysis software, web based Interface and cable management. SDT solutions are available through North American distribution channels, national partner programs, and regional direct sales. Our solutions and our people excel at helping organizations allocate telecom usage, lower costs, and improve productivity.
- Our Strengths
- Our History
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Longevity. Founded in 1980, we've been around for 28 years and our senior technicians offer more than a quarter-century of telemanagement experience. Many customers of SDT have owned at least one of our competitors systems in the past. While many outgrew their old system, others were forced to re-invest because their vendors went out of business or stopped support and development. Our experiences and strong corporate financials give our customers peace of mind today, as well as tomorrow.
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Dedication to Research and Development. Over 20% of annual revenues is allocated towards new product development. We continue to be at the forefront of computer telephony integration and product design that applies intelligence to the telephone switch and network. These products are customer-driven with suggestions and feedback serving as the catalysis for new product development.
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Strong Support. Readily available tech support during business hours and 24 hour access to web based support services guarantee customer satisfaction. Different tailored-made support packages are available to meet your every need.
Scalability. Build your integrated suite of telemanagement at your own pace. Only pay for those modules you need! No one has more strategic add-ons available.
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Open Database Architecture & Integration. Open 32 bit architecture allows access to your data from a wide range of third party applications.
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Personal Attention. We don't expect our customers to be computer experts. Everyone has their own learning curve and our patient service reps steer you through any issues, however complicated.
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Competitively Priced. All software is affordably priced.
SDT, Inc. Strategic Data & Telecom was originally founded in 1980 as a consulting firm concentrating on telecom applications. Initial projects required expertise in automated reasoning solutions for determining telephone traffic load and workforce optimization resulting in smarter call center management.
By 1984, SDT had expanded to OEM call accounting systems for major PBX manufacturers and regional Bell operating companies with particular emphasis on inbound call processing, management, and reporting.
In 1985, we introduced our flagship call accounting software product, Call View for DOS, capable of simultaneously processing multiple independent data streams and 200,000 calls a day. That's why Chicago Board of Trade and high volume brokerages on Wall Street turned to Call View after extensively testing the competition.
Major product upgrades continued, and in 1996 Call View for Windows was released, the first true 32-bit Windows call accounting package in the industry. Strategic modules that followed were designed with sales and marketing people in mind and simply revolutionized the call accounting industry.
In 1998 Version 3 of Call View for Windows 95+/ NT was packaged for a major OEM distributor winning Teleconnect's 1998 Editors Choice Award. Version 4 was successfully released in Jan 1, 1999 with new versions released every quarter. Today there are over 6,000 Call View customers world wide.
In Dec. 2000, the Apogee call accounting systems product line was successfully launched featuring a robust SQL Server database, revamped interface, and improved report generator. The system successfully passed vigorous beta testing for a Wall Street brokerage house processing over 200,000 calls a day - and with over five years of on-line data available for ad hoc reporting to the SEC in a New York minute.
In recent years, Apogee has been packaged for additional OEM distributors and sold under private labels. In August of 2003, Apogee won Communications Convergence magazine Editor's Choice Award.
SDT is a privately held, management-owned company.
SDT continues to redefine the call accounting industry with every innovative software product it releases. Keeping telephone costs down has been the industry's primary responsibility. While most call accounting manufacturers stop there, SDT realizes that's only half the equation. Revenue building modules designed with the sales and marketing people in mind are just as important. The idea is don't just cut costs, actively increase revenue by pursuing new business. No other package on the market allows you to proactively manage your phone calls like SDT software. And the great thing is you can build your system to meet your business needs at your own pace. Slim enough to be nimble and responsive yet scalable to meet even the most complex system requirements. SDT software's networkability, internet accessibility, & hardware flexibility guard against out-growing your system and provide telecom solutions into the 21st Century. -