By translating raw data from a variety of telecom sources (i.e. PBX, Centrex, IP-Based, PC-Based phone systems and key systems) into meaningful management reports Apogee call accounting software can help you grasp the relationships found in your data in a clear and concise way and make it simple to...

• Track Overall Phone Activity
• Allocate and control telecom costs
• Evaluate sales performance
• Analyze telecom traffic
• Prevent abuse
• Detect fraud
• Provide directory information
• Manage inbound calls
• Bill tenants
• Bill clients and projects

Additionally, translation of PBX Specific SMDR or ACD data can provide important tools for assessing trends and improving customer service for ...

• Call Centers
• Processing PBX-Specific Information
• Tallying Third Party Call Info

Track Overall Phone Activity

Managers need quick access to data summarizing routine phone activity to pinpoint irregularities as well as access to immediate details identifying urgent alarms and potential malfunctions.  Apogee automatically displays important statistics and alarms in its Central Dashboard summarizing Daily and Monthly activity and listing typical Alarm Conditions. A Corporate Summary Report serves as a vignette of multiple standard graphical and abuse reports that can be created automatically or on-demand. Most importantly, a unique feature of Apogee data collection permits customization to detect a variety of conditions BEFORE the call is answered.

                         
Corporate Summary

More Informations			Report
	Central Dashboard		Corporate Summary
	Real-Time Processing

Allocate and Control Costs

Organizations need a way to efficiently and accurately allocate telephone expenses back to the users, departments, and cost centers that incurred them. In addition to distributing expenses, Apogee can also help organizations set and maintain budgets by forcing users to evaluate the cost/benefit trade off of expensive communication services and help promote responsible usage.

                         
User Summary By Count

More Informations			Report
	Cost Allocation		User Summary By Count
	Call Type Summary
	User Summary
	User Detail

Evaluate Sales Performance

Sales and service operations rely on call volume and destination data as a coaching and performance assessment tool to improve the level of service offered to your customers and to sharpen your competitive edge. Marketing managers need to analyze call center data to evaluate and optimize the effectiveness of promotional campaigns.

                         
Phone Number ID Detail

Analyze and Forecast Telecom Traffic

Paying for phone lines you don’t need, or lines that are out-of-service can also be costly?   Or maybe you need additional lines? Apogee can answer these questions and provide a comprehensive resource for analyzing strategic network trends. The built-in algorithm analyzes your calling patterns, forecasts blocked calls, and allows you to simulate an increase or decrease in call traffic in order to see its effect on your line requirements.

Note the PBX routing digits on the Trunk Detail report.  All Apogee detail reports can be generated with actual digits dialed, NPA/NXX resolved digits, or PBX routing digits.

                         
Trunk & Traffic Reports

More Information		Reports
	Traffic Analysis	Trunk Detail
	Trunk Utilization	Trunk Summary
		Trunk to Trunk

Prevent Abuse

The telephone is intended to be a business tool but unfortunately that is not always the case.  Without monitoring, personal usage can easily exceed 10% in a typical organization – frequent phone calls to friends, radio stations, dial-a-joke, etc.   Apogee^® solves the abuse problem by tracking individual phone use and immediately alerting departmental managers of inappropriate activity via email, pager, or monitor alarms.  Having policy enforcement delegated to departmental managers reduces abuse and improves productivity.

                         
Freq Dialed by Volume

Detect Fraud

Telephone fraud is a multi million dollar problem.  Hackers are constantly trying to break into phone networks for the purpose of stealing access codes and placing fraudulent long distance and international calls.  Apogee^® provides essential security monitoring tools to quickly spot suspicious activity and reports quickly identify the source of problems. Experience teaches it is always the unexpected that occurs.   Waiting for fraud to appear on your monthly phone bill can be an expensive lesson.

                         
Calls Ranked By Highest Cost

Provide Directory Information

Apogee also provides personnel listings for quick Directory lookup.  Apogee's Directory database has user definable fields that can be populated with an easy-to-use import wizard, thereby eliminating duplicate data entry in multiple systems.  A wide selection of Directory reports can eliminate the periodic task of manually creating corporate phone directories. 

 
Directory Lookup 

More Information			Reports
	Active Directory Import		Last Name Listing
	Directory Lookup		Department Listing
			Non-Personnel Listing

Manage Inbound Calls 

Your customers are calling.  How many calls are you losing due to long wait time?  How quickly are your attendants answering the phones and are calls being routed correctly?  Inbound call management is critical.  Apogee Enterprise and Apogee Desktop are designed to give you the detailed answers.  If you need management reports concerning your inbound calls such as abandoned call count, hold time, wait time, and queue efficiency then take a look at our enhanced Call Center reports. 

                         
DNIS Summary

Bill Tenants

Apogee Enterprise and Desktop are ideal for tenant billing applications.  The built-in Line Item Charge tool provides a means of recovering one-time charges, recurring expenses, or items prorated on time-in-service.  Additionally, customizable consolidated billing can be obtained through integration with the FMS Work Order system.

Note that your corporate logo as shown on the Tenant Detail Bill can be inserted into any report heading for Apogee Enterprise systems.

                         
Tenant Detail Bill

Other Information			Reports
	Billing Methods		Tenant Detail Bill
	General Ledger Export		Department Summary Bill

Bill Clients and Projects

Professional firms often use account codes to accurately allocate costs incurred for clients or projects.  Apogee Enterprise and Apogee Desktop support major and minor account codes to achieve easy bill-back.  Optimized for large account code databases (up to 1 million account codes), the Apogee Professional Services System also includes tools for editing, exporting to third party Time and Billing systems, attaching memos to call records, and optional automatic dialing.

                         
Tenant Bill

Other Information			Reports
	Professional Services		Account Code Detail
			Account Code Summary
			Memo by Phone Number

Call Center 

Call Center Reporting modules provide powerful analysis opportunities to address the important challenges of managing agents and inbound call handling efficiencies in small customer service departments or larger contact centers.

                         
Monthly ACD Statistics

Other Information			Reports
	Combined ACD		Avaya BCMS
	Call Center Generic		Nortel ACD

Process PBX Specific Information

As data and telephone communications continue their rapid convergence, Apogee continues on an evolutionary path to incorporate the novel information created by this synthesis.

Other Information
	BT Syntegra
	Mitel Extended Network