Apogee has unique capabilities to detect conditions in real-time for those PBXs and phone systems that provide digital events “as they happen” and not simply after the call is over. 

Possibilities include:

• Conventional SMDR with multiple record events
• Augmenting SMDR with a second, real-time data stream
• Replacing / Enhancing SMDR with OAI or other CTI data
• Paralleling SMDR with Voice Mail, IVR, or other peripheral data

Real-time call processing can provide unique functionality such as:

• 911 detection and CLID identification
• Automatic account code insertion for professional services
• Automatic detection of harassment calls
• Automatic identification of competitors
• Instant network messaging notification