Call Center Supervisory Monitor is a multi-extension version of Apogee’s Personalized Call Log.  Phone call records (inbound, outbound, or both) from monitored extensions are continuously sent in to the supervisor’s PC from Apogee’s database where they are displayed in a grid and can be sorted in ascending or descending order by simply clicking on the heading above any column.  Sorting by extension or duration permits quick comparisons between monitored personnel. Typing any value in the text box above a column will filter info so that only records starting with a matching value will be displayed.

If memo information is being attached to call records via Apogee’s Personalized Call Log features, then those memos can be reviewed, edited, and modified by supervisory personnel.  Real-time summaries of the Memos for specific clients, projects, accounts, or organizations can be reviewed from the supervisor’s PC via a simple mouse click.

Historical Memo reports can be similarly retrieved for specific clients, projects, accounts, or organizations.  Email versions of the memos can also be mailed to customers, clients, or prospects for audit verification, account reconciliation, or billing substantiation through the normal email and email merge capabilities within Apogee.

As with other Apogee client grid applications, Automated Dialing is a standard feature that allows a supervisor to dial any phone number listed on the Call Center Supervisory Monitor or from any third party application by using familiar point and click techniques.